After Sales Portal for Customers and Suppliers

Our after‑sales portal is the central platform for companies that want to deliver first‑class service to their customers after purchase. The solution blends a modern, responsive design with intuitive navigation and robust features for all relevant role - from technicians and buyers to management and support.

The portal is scalable, GDPR‑compliant, and offers a modular architecture that integrates seamlessly into existing systems. With role‑based dashboards, self‑service functions, and intelligent tools, you boost efficiency, transparency, and customer satisfaction.

Key features at a glance

The platform provides role-based dashboards and functionalities tailored to all key user groups.

Technicians and service staff benefit from a ticketing system for fast communication, access to technical documentation, machine records, service history, diagnostic tools, and predictive maintenance, as well as remote support, spare parts catalogs with ordering, offline access to critical documents, mobile apps for on-site work, and appointment scheduling.
Buyers and operations managers gain transparency on prices, availability, order history, BOM integration, warranties, contracts, proactive notifications, role-based permissions, ERP API integration, and cost analytics.
Customer service and management use ticket and claims handling, feedback systems, training content, AI-assisted first-level support, multilingual capabilities, audit trails, KPI dashboards, performance metrics, SLA overviews, and a scalable, secure system architecture.

Cross-Cutting Capabilities, Design & Business Benefits

The platform combines powerful cross-cutting capabilities with a modern, user-centric design to support efficient and secure operations.

It offers comprehensive user and company management with authentication, 24/7 self-service access, and a centralized notification center for push, email, and SMS alerts.

GDPR-compliant data processing ensures the highest security standards, while a fully responsive design enables seamless use across all devices.

The interface features a clean, modern UI with blue accents, intuitive data visualizations, interactive charts, and a modular structure optimized for desktop and mobile. For your company, this results in higher customer satisfaction through fast and transparent service, increased efficiency via role-based workflows, and a secure, scalable platform that grows with your business needs.

PRODYNA AG

PRODYNA is a European IT consulting and digitalization company delivering tailored, agile digital solutions—apps, platforms, and more. Interdisciplinary teams combine user needs, business value, and technology into scalable results. Their approach, based on Experience‑Driven Development, leverages cloud and AI across the full lifecycle—from concept to operation.