NICE Performance Management (NPM)
Improving agent performance is a top contact center goal
- Identify who requires coaching and on what topic
- Choose the effective coaching method per agent
- Evaluate coaching effectiveness
- Encourage collaboration and incentivize agents to go the extra mile
- Use games to add excitement to coaching activities
- Reward agents for successfully completing a game
Description
NPM provides managers and supervisors with the visibility and insights related to all data (interaction, transactional, operational, behavioral, personalized per employee, and many others), so that they can coach and guide employees to achieve their best performance.
NPM drives employee engagement by focusing on the right coaching, gamification elements, and learning activities that benefit employees and make their roles more rewarding.
Learn More
Download: NPM eBook
Download: NPM Coaching Brochure
NPM drives employee engagement by focusing on the right coaching, gamification elements, and learning activities that benefit employees and make their roles more rewarding.
Learn More
Download: NPM eBook
Download: NPM Coaching Brochure
NPM Features:
- Advanced reporting and visualizations
- Advanced and personalized coaching packages
- Broad and deep drill downs into any interactions or non-interaction-based data
- Automated performance alerts
- Gamification challenges and games for engaging agents and improving performance
- Recognition via badges, leaderboards, incentives and rewards.
- Ability to be integrated with any other application to gather data, with OOB integrations with many of the NICE solution
Company Profile
At NICE we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds.
We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform.
We are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain.
Website
https://www.nice.com
Email
Jodi.Reuven@nice.com
Contact Us
Find out more about NICE Performance Management (NPM)