Liferay SugarCRM Customer Portal - Marketplace
Description
SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer to help businesses reach new levels of performance and predictability. Sugar is the CRM platform that makes the hard things easier.
Thousands of companies in over 120 countries rely on Sugar to achieve high-definition CX by letting the platform do the work. Headquartered in the San Francisco Bay Area, Sugar is backed by Accel-KKR.
Liferay’s Customer Portal marketplace solution will enable your customers via a user-friendly portal to communicate and receive real-time support from your SugarCRM stakeholders. Based on Liferay's powerful platform features, it has a continuously scalable architecture that is built around SugarCRM's framework and protocols, and enjoys a world-class enterprise solution with a high return on investment.
Thousands of companies in over 120 countries rely on Sugar to achieve high-definition CX by letting the platform do the work. Headquartered in the San Francisco Bay Area, Sugar is backed by Accel-KKR.
Liferay’s Customer Portal marketplace solution will enable your customers via a user-friendly portal to communicate and receive real-time support from your SugarCRM stakeholders. Based on Liferay's powerful platform features, it has a continuously scalable architecture that is built around SugarCRM's framework and protocols, and enjoys a world-class enterprise solution with a high return on investment.
Help Your Customers Help Themselves
with Liferay’s SugarCRM Customer Portal
Features:
- Quote Management Systems
Create quotes quickly and easily streamline your sales cycle and increase deal velocity with our CRM quotation software for small and large businesses. - CRM Reporting & Dashboards
Monitor your marketing, sales and customer support metrics with Sugar’s Dashboards. Use Sugar Reports to turn your data into insights. Manage existing relationships better and build new ones – one customer at a time. - Case Management and Bug Tracking Solution
Make it easy for your users to present a unified view of your organization to your customers. Empower your support team to better manage customer support requests through our case management system that facilitates streamlined information sharing and case routing. - Activity Streams
Improve social collaboration among CRM users with personalized updates. CRM Activity Streams are available on the home page or at the module and record level so each user can learn and act on the most relevant information. - Search, Filters and Tagging
Sugar makes finding the information you need easy so that you can spend more time acting on information and less time looking for information. - Connect On Customer Terms
Reply to customer emails and customer support queries with ease. Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer service experience, and reduce costs. - See Every Issue At A Glance
Empower your customer service team to be more productive with a powerful console that intelligently prioritizes customer issues by SLA, priority, and severity. Our customer support software puts all the information and tools needed to resolve cases at their fingertips. - Take Your Customer’s Temperature
Know your customer relationships, including their outlook and attitude towards you, while understanding your agents’ demeanor with your customers by using SugarPredict-powered sentiment analysis. - Let The Platform Route The Cases
Route inbound customer requests to the right person automatically. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.
Company Profile
Liferay helps organizations meet their unique challenges by creating innovative, customer-centered experiences on our cloud-powered digital experience platform (DXP). Our platform is open source, which makes it more reliable and secure. Over a thousand organizations in financial services, insurance, manufacturing, healthcare and government use Liferay worldwide.
Our goal is to help companies reach their full potential to serve others, and we try to leave a positive mark on the world through our business and technology.
https://www.liferay.com
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Find out more about the Liferay
SugarCRM Customer Portal