Code Engine Studio Loan and Credit Portal - Code Engine Studio Loan and Credit Portal | Solutions Marketplace | Liferay - Marketplace
Our Digital Loan Portal is the Solution That Customers Want
FinTech may be driving the model, but the customer experience is fueling the transition.
Customer satisfaction surveys don’t tell the entire story. According to recent consumer survey, 86% of respondents are satisfied or very satisfied with their current bank. Nearly half of all banking customers plan to keep their deposit accounts with their current banks.
That doesn’t mean they can’t be lured away by better services. 75% of Millennials are willing to move their accounts to a new financial services provider if it comes with a better banking experience. Even more telling, 85% of Millennials and 71% of Gen-Xers would consider using a non-traditional financial services provider like PayPal or Amazon.
Our Loan and Credit Portal helps you meet your customers with the experience they desire and are able to more quickly get the services that they need.
Customer satisfaction surveys don’t tell the entire story. According to recent consumer survey, 86% of respondents are satisfied or very satisfied with their current bank. Nearly half of all banking customers plan to keep their deposit accounts with their current banks.
That doesn’t mean they can’t be lured away by better services. 75% of Millennials are willing to move their accounts to a new financial services provider if it comes with a better banking experience. Even more telling, 85% of Millennials and 71% of Gen-Xers would consider using a non-traditional financial services provider like PayPal or Amazon.
Our Loan and Credit Portal helps you meet your customers with the experience they desire and are able to more quickly get the services that they need.
Features
Help Your Customers Help Themselves
with Code Engine's Loan and Credit Portal:
Each financial portal may look slightly different depending on your organizational goals and needs, but the majority are likely to enable or contribute to the following benefit:
1. Empower Customers to Find Their Own Answers
Financial portals are a great way to address common needs of your clients. These resources can include community forums, a FAQ section, or troubleshooting guides.
Today, a significant number of customers, particularly those in younger age groups, have a preference for self-service. The younger generation is more likely to make use of FAQ pages to try and find solutions to their problems before they get in touch with customer service. As a result, self-service portals will be of particular appeal to this demographic.
Customers who are particularly impressed are also much more likely to leave positive reviews, discuss a company, and recommend it to the people they know.
2. Reduce the Number of Customer Service Tickets
Each time a customer interacts 1:1 with an employee, your business spends both time and money on that interaction. Our portals allow the customer to immediately address their challenges, helping to reduce significant investments of time from your employees.
3. Consistently Deliver Content For Customers
Our financial portals have a unified channel to deliver content, ensuring customers know exactly where to go when looking for useful content.
When customers are able to easily navigate and find the content that solves their issue or answers their question, it will encourage greater levels of interaction with your business and help them to gain a greater understanding of the nature of the products and services that your company provides.
1. Empower Customers to Find Their Own Answers
Financial portals are a great way to address common needs of your clients. These resources can include community forums, a FAQ section, or troubleshooting guides.
Today, a significant number of customers, particularly those in younger age groups, have a preference for self-service. The younger generation is more likely to make use of FAQ pages to try and find solutions to their problems before they get in touch with customer service. As a result, self-service portals will be of particular appeal to this demographic.
Customers who are particularly impressed are also much more likely to leave positive reviews, discuss a company, and recommend it to the people they know.
2. Reduce the Number of Customer Service Tickets
Each time a customer interacts 1:1 with an employee, your business spends both time and money on that interaction. Our portals allow the customer to immediately address their challenges, helping to reduce significant investments of time from your employees.
3. Consistently Deliver Content For Customers
Our financial portals have a unified channel to deliver content, ensuring customers know exactly where to go when looking for useful content.
When customers are able to easily navigate and find the content that solves their issue or answers their question, it will encourage greater levels of interaction with your business and help them to gain a greater understanding of the nature of the products and services that your company provides.
Company Profile
Code Engine Studio is a system implementation agency with a focus in the Asia Pacific region. They have a team of experts on both the technical and business side having extensive experience on Liferay solutions in the areas of Finances, Commerce, Manufacturing, Logistics, non-profit and Education. They have customer base that they service globally ranging from the size of SME’s to Enterprises.
Website
https://www.codeenginestudio.com/
Email
[email protected]
Phone
1-516-900-4080
Website
https://www.codeenginestudio.com/
[email protected]
Phone
1-516-900-4080
Contact Us
Find out more about
Code Engine Studio Loan and Credit Portal